Frequently Asked Questions
How do I place an order
Browse through our shop section. Once you have found an item, click on the 'Add to Shopping Bag’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.
How to avail free shipping?
Free shipping is available on all orders, subject to a minimum order value. A Shipping charge of Rs. 150/- will be applied to all orders below Rs. 3000/-
What happens after an order is placed?
Once you place your order, you will receive a confirmation via email or text message. Our team will begin processing your order, and it will be shipped out within 1-3 days. You will receive a tracking number within 24 hours of shipment to help you track the progress of your parcel.
How can I take care of my chikankari outfit?
We recommend hand washing or dry cleaning your Chikankari outfit to preserve its delicate threads. Machine washing may cause the threads to open up.
How do I cancel my order?
To cancel your order, please email us at kumkumthreadsoftradition@gmail.com with the reason for cancellation. If your order has already been shipped, we won't be able to cancel it.
Is the product exactly as shown in pictures?
There may be slight differences between the product and the pictures due to screen resolution or lighting used during the photoshoot.
I currently live outside India. Can I get my order shipped internationally?
At the moment, we only offer domestic shipping within India. Unfortunately, international shipping is not available. Please stay tuned for updates, as we may offer international shipping in the future.
Do you collaborate with influencers?
Yes, we often collaborate with influencers. If you're interested in representing our brand, please write us at kumkumthreadsoftradition@gmail.com to explore potential collaboration opportunities.
Couldn't find your answer?
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